Privacy Policy

1. Introduction

Welcome to Masar. We are committed to protecting your personal information and your right to privacy. This policy describes how we collect, use, and share your information when you use our web application, driver mobile app, and related services.

2. Information We Collect

• Account Information: Name, email address, phone number, and company details provided during registration.
• Location Data (Including Background Location): Real-time GPS tracking data from the driver app. We collect location data even when the app is closed or in the background to provide active fleet visibility and track deliveries. This tracking is strictly active only when a driver starts a shift and stops immediately when the shift is ended.
• Device Information: IP address, browser type, and operating system used to access Masar platforms.

3. How We Use Your Information

We use the collected information primarily to provide, maintain, and improve our fleet management services. This includes optimizing delivery routes, sending automated dispatch alerts, managing order lifecycles, and providing analytical insights on your dashboard.

4. Data Sharing and Security

We do not sell your personal data to third parties. We employ industry-standard encryption and security protocols to protect your data from unauthorized access, alteration, or destruction.

We may share information only with trusted service providers necessary to operate our platform (e.g., cloud hosting services) under strict confidentiality agreements.

5. Your Rights & Account Deletion

You have the right to access, correct, or delete your personal information. You can request complete account deletion directly from within the Masar driver app settings. Once requested, all associated personal data will be permanently removed. If you wish to exercise these rights or have questions about our data practices, please contact our support team using the information provided below.